Customer Support

Support Lifecycle

Simulation Software Ltd’s prime objective is to maintain its position as a respected supplier of Pipeline Management Solutions. In order to achieve this, it is paramount that we achieve a reputation for successful installation and total client satisfaction through the supply of high quality, robust, repeatable software. We want to ensure that our customers get the best from our software and feel that they are maximising the investment in their installation. With our software, you will not only own a software that continues to push the boundaries of its market, you will experience a unique customer support system from the Hydraulic Analysis Group.

Quality Control and Information Security

Simulation Software Limited are accredited by BM Trada for adherence to ISO27001.2013 (Information Security) and to BS EN ISO 9001:2015 (Quality Assurance)

Experienced Employees

Simulation Software Ltd. are predominantly an engineering company with substantial industry experience, supported by a very strong project management and software programming capability.

This ensures that we don’t just deliver software, we fully understand your pipelines’ hydraulic behaviour and we promote a commitment to ensuring our applications provide you with maximum satisfaction.

Maintenance and Support Contracts

We don’t want the relationship that we develop with our customers to end with the delivery of our software. We want to ensure that our customers get the most from our software and our installations and we promote this through our customer support capability. Support contracts can be tailored towards the customers requirements and ranges from telephone support to competitively priced maintenance and support contracts with varying degrees of commitment.

1. Telephone troubleshooting and advice from experienced system users
2. System maintenance and support with periodic system assessment
3. 24 hour cover 7 days a week
4. Replicated system in-house with continual assessment.
5. Remote System Access

These maintenance and support contracts can be offered to ensure smooth and trouble-free operation of the system but also to assist the user understand the results, the pipeline and the equipment behaviour. Our support makes use of a unique pipeline hydraulics understanding that has been accumulated within the group since 1970.

User groups, tailored training courses and consultancy can all be offered by the Hydraulic Analysis Group to provide a service that we believe is unrivaled within the market.